- How much is Postage?
- How do I measure my ticket?
- How do I measure my programme?
- What are the specifications of the products?
- How will I insert my ticket / programme?
- When will I receive my order?
- What is your e-mail address?
- How do I upload and crop my photo?
Q.How much is Postage? A. For delivery within the Republic of Ireland and to Northern Ireland we charge €7.00 for each order - whether you order 1 item or 100! For delivery to other EU countries the cost is €13.00 For Rest of the World destinations the price is €17.30
Q. How do I measure my ticket? A. Place it on a flat surface and measure the width first, then the height. Please measure to the nearest millimetre. If there is a portion that would normally be retained by the venue we would advise you to measure excluding that portion so that it remains covered and will not be seen when framed.
Q. How do I measure my programme? A. First make sure that your programme is as flat as possible. Measure to the nearest millimetre. The height is the most straight forward and is usually best measured along the side furthest from the spine as even if the spine is bent the measurement will be more certain. The width of the programme can be harder to measure, so the best way is to measure along the top (or bottom) edge of the programme with the programme as flat as possible. Don’t worry if you are one or two millimetres out as we do allow a level of tolerance to ensure that the programme sits behind the mount when framed – please do NOT add a level of tolerance of your own!
Q. What are the specifications of the product? A. All products feature frames made from a matt black solid wood moulding. The frame for the Programme and Programme+Ticket Editions are of a slightly wider and deeper moulding to allow for the depth of the programme and the larger frame size.
The Photo Edition has a single mount cut from cream mount card. The Programme and Programme+Ticket Editions have single mounts cut from white mount card. The Photo+Ticket Edition features a double mount using a white overmount and an undermount in dark blue unless shown otherwise. The I was there! TODAY Edition features a single mount in black mount card with a white bevel to highlight the ‘cover’.
All our Editions feature engraved mounts. You choose the wording (up to the limits shown) and we engrave those details into the mount. The lettering appears as a golden-brown colour.
The Programme, Programme+Ticket Editions and Photo+Ticket Edition all have removable backs to allow you to insert your programme and / or ticket. If you have chosen a substitute ticket then the back of the Photo+Ticket Edition will not be removeable.
All Editions have ‘unbreakable’ acrylic ‘glass’ so that there won’t be any damage in the post!
Here are the instructions for Photo+Ticket
Q. When will I receive my order? A. We would normally expect to despatch the product within 2 weeks of ordering. If you need it more urgently please contact us. If you haven’t received it after around two weeks, please let us know.
Q. What is your e-mail address? A. Please use the ‘contact us’ form and choose the relevant department to send your message. Unfortunately we can’t print an e-mail address on the site because of spam and we want to be able to reply to genuine messages!